A real-company case study for Unit 3, Task 4 of AP Business with Personal Finance, written in the same format as the course's business cases. Read the case, answer each question on your own, then open the sample answers to check your thinking. Facts are current as of October 2026, and every source is listed at the bottom.
The Case
- Business: Chipotle Mexican Grill — restaurants serving burritos and other Mexican-style food cooked on site
- Industry: Restaurants
- Founded: 1993, in Denver, Colorado, by Steve Ells
- Headquarters: Newport Beach, California
- Key people: Steve Ells, founder; Scott Boatwright, CEO since November 2024
- Ownership/Status: Public company (NYSE: CMG); more than 4,200 restaurants as of June 30, 2026
A Chef With a Different Plan
Steve Ells set out to be a fine-dining chef. After he graduated from the Culinary Institute of America in 1990, he worked as a sous-chef at Stars, a well-known San Francisco restaurant owned by chef Jeremiah Tower. During those years, the taquerias of the city’s Mission District, with their giant burritos wrapped in foil, caught Ells’s attention, and he saw a chance to build a more efficient version of that kind of restaurant. His plan was practical: return to Colorado, open a burrito shop, and use its profits to pay for the upscale restaurant he really wanted to run.
A Loan, a One-Page Plan, and 850 Square Feet
Ells needed money to open, so he turned to his father, Bob Ells. Accounts of the amount differ: Bob later recalled that his son said he needed $75,000, while other published accounts describe an $85,000 loan. Before lending anything, Bob insisted on a business plan. The plan Steve produced fit on a single page. It laid out a worst case, a best case, and a middle case; covered costs, rent, and repayment of the loan; and estimated that the restaurant would break even by selling 114 burritos a day. It predicted a first-year profit of $24,000.
The location Ells could afford was a former Dolly Madison ice cream shop at 1644 East Evans Avenue in Denver, across from the University of Denver. It was tiny: about 850 square feet, with a small open kitchen and a cramped basement. Ells later recalled paying roughly $850 a month in rent. According to Ells, his whole business model grew out of those limits: a small space, inexpensive building materials, a modest investment, and an efficient assembly line for serving food. He has also said he made the restaurant simple to operate on purpose, since he didn’t plan to spend much time there.
From Opening Day to 1,000 Burritos a Day
Ells prepped food the day before the 1993 opening. On the first day, he had two prep cooks, and the wife of one of them helped serve customers. The original burritos weighed more than a pound and cost less than $5. Sales on day one totaled a few hundred dollars; on day two, they doubled. Then Bill St. John wrote a glowing review in the Rocky Mountain News. Business jumped. According to a 2015 oral history of the company, the restaurant began serving about 1,000 burritos a day, many times the 114 its plan required. Monty Moran, a college friend of Ells who later became Chipotle’s co-CEO, said first-year profit topped the plan’s estimate by so much that the plan was soon forgotten.
Instead of moving on to fine dining, Ells kept opening Chipotles. The second restaurant, in a building that had been a House of Pies, opened in 1995, and the third followed in 1996. Each new location needed its own startup money. In 1996, Ells’s parents raised more than $1 million from a small group of wealthy friends. In 1998, McDonald’s became an investor, committing about $50 million in the first year, and by 2005 it owned about 92% of Chipotle. That year, Chipotle reported that in 2004 it had spent an average of about $880,000 to develop and build each new restaurant, from about $700,000 for a suburban space in a row of stores to about $1.1 million for a free-standing building and $1.3 million for a city location. In 2006, McDonald’s spun Chipotle off as a public company, with shares first sold to the public at $22 each.
What It Costs to Run 4,000 Kitchens
Chipotle still cooks in every restaurant. Its annual report says crews use fresh produce, handle raw chicken on site, and rely on traditional cooking methods. In 2025, Chipotle brought in $11.9 billion in revenue, and by year’s end it owned and operated 4,042 restaurants, plus 14 international restaurants run by partners. The annual report groups the costs of running its restaurants into four lines (see the exhibit). Food, beverage and packaging covers the ingredients, drinks, and packaging for every order, and the prices of ingredients such as beef and avocados can swing up and down. Labor covers the wages and benefits of restaurant workers, which the company calls some of its most significant costs. Occupancy is the cost of the restaurant spaces, nearly all of which Chipotle leases. Other operating costs include marketing, delivery, and utilities; in the last three months of 2025, marketing alone equaled about 3.5% of sales. Beyond the restaurants, Chipotle reports general and administrative expenses, which include company-wide items such as performance bonuses and money set aside for legal matters.
Growth also brings startup costs on a much larger scale. In 2025, Chipotle opened 334 restaurants, 257 of them with a Chipotlane, a drive-through lane where customers pick up digital orders. Its income statement includes a separate line for pre-opening costs, the spending on new restaurants before they open, which totaled $49.5 million that year. Chipotle tells investors that every new restaurant comes with large startup expenses, that opening restaurants keeps getting more expensive as the costs of construction labor, materials, and equipment climb, and that a new location can need around 36 months to build up its sales and profits.
Where Things Stand
Ells handed the CEO job to Brian Niccol in March 2018. Niccol left in August 2024 to run Starbucks, and Scott Boatwright, Chipotle’s chief operating officer, became interim CEO and then, in November 2024, permanent CEO. The company is now based in Newport Beach, California.
Costs remain a big test. In 2025, Chipotle paid more for beef and chicken and faced new tariffs, but menu price increases and cost savings outweighed those pressures, so food costs fell slightly as a share of revenue. In February 2026, Chief Financial Officer Adam Rymer warned that margins would be under pressure in 2026 because Chipotle planned to raise prices by less than its costs were rising. In the second quarter of 2026, revenue grew 9.3% to $3.3 billion, mostly because of new restaurants. But food, beverage and packaging costs rose to 29.7% of revenue from 28.9% a year earlier, mainly because of inflation in beef and freight, and higher wages and bonuses pushed labor costs up as well. Chipotle’s restaurant-level operating margin, the share of revenue left after direct restaurant costs, fell to 25.2% from 27.4%. As of June 30, 2026, Chipotle had more than 4,200 restaurants and nearly 140,000 employees, and it planned to open 350 to 370 new restaurants in 2026, including 10 to 15 run by international partners.
| Line on the income statement | 2024 | 2025 |
|---|---|---|
| Total revenue | $11,313.9 | $11,925.6 |
| Food, beverage and packaging | $3,374.5 | $3,527.0 |
| Labor | $2,789.8 | $2,991.7 |
| Occupancy | $563.4 | $624.9 |
| Other operating costs | $1,568.5 | $1,755.8 |
| General and administrative expenses | $697.5 | $652.0 |
| Depreciation and amortization | $335.0 | $361.4 |
| Pre-opening costs | $41.9 | $49.5 |
| Impairment, closure costs, and asset disposals | $26.9 | $27.5 |
| Income from operations | $1,916.3 | $1,935.8 |
| Company-owned restaurants opened during the year | 304 | 334 |
Source: Chipotle, “Chipotle Announces Fourth Quarter and Full Year 2025 Results” (Feb. 3, 2026), and Chipotle’s 2025 Form 10-K. Dollar figures are rounded to the nearest $0.1 million. The four restaurant cost lines (food, beverage and packaging; labor; occupancy; other operating costs) do not include depreciation, which Chipotle reports on its own line. Openings do not include partner-operated restaurants.
Reading Questions
These are the same for every case. They check that you caught the basics before you analyze.
1. Which business does this case feature, and what product or service does it provide?
2. Who are the key people named in the case, and what roles do they play? Which other stakeholders — individuals or groups — have an interest in the business?
3. Identify an opportunity and/or a challenge the business faces in this case.
Practice Questions
These apply the Unit 3 concepts from Task 4 to the case, in the style of AP free-response prompts.
1. Describe two startup costs Steve Ells would have faced in opening the first Chipotle in 1993, one one-time expenditure and one initial expense. Then explain how his choice of a small, inexpensive location affected how much startup money he needed. Use evidence from the case.Topic 3.4 · LO 3.4.A
2. Chipotle’s crews cook food from fresh ingredients in every restaurant. (a) Explain why Chipotle’s food, beverage and packaging costs are classified as cost of goods sold (COGS), and identify which restaurant workers’ pay in the labor line also counts as COGS. (b) Explain why Chipotle’s general and administrative expenses are classified as an operating expense rather than COGS.Topic 3.4 · LO 3.4.B
3. (a) Using the exhibit, calculate Chipotle’s food, beverage and packaging costs as a percentage of total revenue for 2024 and for 2025. (b) In the second quarter of 2026, these costs rose to 29.7% of revenue from 28.9% a year earlier, mainly because of inflation in beef and freight. Explain how rising ingredient prices can reduce Chipotle’s profit, and describe how Chipotle’s menu prices affected its food costs, using evidence from the case.Topic 3.4 · LO 3.4.B
Discussion Questions
Talk these through with a partner or your class. There's more than one good answer, so back yours up with evidence from the case.
- Before lending any money, Bob Ells asked for a business plan, and Steve’s one-page plan included a worst case, a best case, and a middle case. Why is it useful to estimate startup and operating costs under more than one scenario? What could happen to a new business that underestimates them?
- Ells built his business model around a small space, inexpensive building materials, and a modest investment. What are the advantages and risks of keeping startup costs as low as possible?
- Chipotle lists pre-opening costs on its income statement every year: $49.5 million in 2025, when it opened 334 restaurants, an average of roughly $148,000 for each restaurant opened. Why might a company that opens hundreds of restaurants a year treat startup spending as a regular cost of doing business, while a first-time founder treats it as a one-time hurdle?
- Which cost do you think poses the biggest challenge to Chipotle’s profits over the next few years? (a) Food, beverage and packaging, (b) labor, (c) other operating costs such as marketing and delivery, or (d) the startup costs of opening 350 or more restaurants a year. Defend your choice with evidence from the case and the exhibit.
- Chipotle’s crews cook with fresh produce and handle raw chicken in each restaurant. How might cooking on site affect its ingredient costs and the number of cooks it needs? Why might a company accept those higher costs?
Application Activity
Key Takeaways
- Startup costs include one-time expenditures, such as turning an empty shop into a kitchen and buying equipment, and initial expenses, such as the first ingredients and first payroll, which keep recurring once the business is open. Ells kept his startup costs low with a tiny 850-square-foot space and inexpensive materials; in 2004, each new Chipotle cost an average of about $880,000 to develop and build.
- Recurring costs fall into COGS, such as Chipotle’s food, beverage and packaging and the pay of the crews who cook, and operating expenses, such as marketing and general and administrative costs. Comparing each cost line with revenue shows where every dollar of sales goes.
- Variable costs like ingredients rise with every sale and with supplier prices. When beef prices climbed and Chipotle raised menu prices by less than its costs rose, food took a bigger share of revenue and the restaurant-level margin fell, which shows why businesses must track and plan for changing expenses.
Use it in your Business Canvas Project
Follow Steve Ells’s lead and write a one-page cost estimate for your Canvas business with a worst case, a middle case, and a best case, keeping startup costs separate from recurring costs. Then sort your recurring costs into COGS (or cost of sales) and operating expenses, as you did with Chipotle’s cost lines, and mark which ones are variable so you can see which costs grow with every sale.
For Teachers
Tip: “Print case” prints the case and all questions with the sample answers hidden, so it works as a student handout.
Sources
- Chipotle Mexican Grill, Inc. Form 10-K for fiscal year 2025, U.S. Securities and Exchange Commission (EDGAR), 2026-02
- Chipotle Announces Fourth Quarter and Full Year 2025 Results, Chipotle Mexican Grill (investor relations), 2026-02-03
- Chipotle Raises Full Year Comparable Sales Guidance on Strong Q2 Momentum, Chipotle Mexican Grill (newsroom), 2026-07-29
- Chipotle Reopens Doors to Restaurant No. 1 Following First Renovation in 24 Years, Chipotle Mexican Grill (newsroom), 2017-09-07
- Chipotle: The Definitive Oral History, Bloomberg Businessweek, 2015
- Chipotle Mexican Grill, Inc. Form S-1 Registration Statement, U.S. Securities and Exchange Commission (EDGAR), 2005-10-24
- Remembering the highs and lows of Steve Ells’ reign, Restaurant Business, 2018-02-15
- Chipotle names Scott Boatwright as CEO, Fortune (Bloomberg), 2024-11-11
- Chipotle (CMG) Q4 2025 Earnings Call Transcript, The Motley Fool, 2026-02-03
This case was written for educational use from the public sources listed above. Chipotle did not review it and is not affiliated with this site; company names are trademarks of their owners. This resource is independent and not affiliated with or endorsed by College Board.